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Shipping Policy

Effective Date: May 4, 2026
Business Name: SP Wood Art LLC
Website: spwoodart.com

Thank you for shopping with SP Wood Art LLC. This Shipping Policy explains how orders are processed, shipped, delivered, and handled.

Order Processing

Most SP Wood Art LLC products are handmade, custom-made, or finished by hand. Processing times may vary depending on the item, order size, design complexity, material availability, and current workload.

Estimated processing times will be provided on the product page, during checkout, or through direct communication for custom orders.

Custom orders may not begin until all design details are confirmed and any required deposit or payment has been received.

Shipping Locations

SP Wood Art LLC currently ships within the United States only.

At this time, we do not offer international shipping. Orders placed with an international shipping address may be canceled and refunded.

Shipping Rates

Shipping costs are calculated based on item size, weight, destination, packaging needs, and carrier rates.

Shipping charges will be shown at checkout or included in your invoice before payment is completed.

Some items may require special packaging or handling, which may result in additional shipping or handling charges.

Shipping Carriers

Orders may be shipped through carriers such as:

  • USPS

  • UPS

  • FedEx

  • Other approved shipping or delivery services when needed

The carrier used may depend on the size, weight, value, destination, and type of item being shipped.

Delivery Times

Delivery times are estimates only and are not guaranteed. Once an order has been given to the shipping carrier, SP Wood Art LLC is not responsible for carrier delays.

Delays may happen due to weather, holidays, high shipping volume, carrier issues, incorrect addresses, or other situations outside of our control.

Tracking Information

When tracking is available, customers will receive tracking information by email, text, or direct message after the order ships.

Please allow time for tracking updates to appear after the carrier receives the package.

Large Items and Local Delivery

Large items, including but not limited to desks, tables, furniture, oversized wood art, and other heavy or specialty pieces, are available for local delivery only.

Large items may not be eligible for standard shipping.

Local Pickup

Local pickup is not available at this time.

Local Delivery for Large Items

Large Items, including desks, tables, and other heavy or specialty pieces, are available for local delivery only. Large items may not be eligible for standard shipping.

Local delivery may include additional costs depending on:

  • Item size and weight

  • Delivery distance

  • Delivery location

  • Stairs, elevators, or difficult access

  • Special handling needs

  • Setup or placement requests

Any local delivery fees will be discussed and agreed upon before the order is finalized.

Customers are responsible for making sure the item will fit through doorways, hallways, stairways, elevators, and the final placement area. SP Wood Art LLC and its owners, officers, employees, or representatives are not responsible for installation of purchased products or for any damage caused during installation by the customer or any third party.

Drop-off details must be arranged in advance. Customers are responsible for being available during the agreed date, time, and location once local delivery has been arranged.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

SP Wood Art LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the item.

Lost Packages

If tracking shows that a package was delivered but you did not receive it, please first check with:

  • Household members

  • Neighbors

  • Building office, front desk, or mailroom

  • Local post office or delivery carrier

SP Wood Art LLC is not responsible for packages marked as delivered by the shipping carrier. However, we will do our best to help with the carrier claim process when possible.

Damaged Packages

We carefully package each item to help protect it during shipping.

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • Photos of the shipping label

  • A short description of the damage.

Please do not throw away the packaging until the issue is resolved, because the shipping carrier may require it for a claim.

After reviewing the information, SP Wood Art LLC may offer a repair, replacement, refund, partial refund, or help with a shipping claim, depending on the situation.

Order Changes After Shipping

Once an order has shipped, we may not be able to change the address, shipping method, or delivery instructions.

Customers may need to contact the shipping carrier directly for delivery updates or address-change requests.

Contact Us

For shipping questions, contact:

SP Wood Art LLC
Email: spwoodart@gmail.com
Website: spwoodart.com​

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